1) Damage pieces can be exchanged
but we do check every items before shipping products to you thus if you get any damaged piece will arrange for exchange * (Courier Charges to be payed by the BUYER )
(CERTAIN COTTON PRINT BRANDS HAVE DECLARED THEY WOULD NOT TAKE GOODS BACK FOR ANY REASON FOR PRINT MISTAKE FOR BLANK PANNA OR CUTS IN FABRIC HENSE WE WONT BE ABLE TO HELP OUT WITH THOSE PRODUCTS FOR ABOVE STATED REASONS EG. SHIONA BRAND PRODUCTS PLEASE BUY ABOVE BRAND PRODUCTS IF YOU KNOW THE QUALITY ALREADY OR HAVE USED IT EARLIER AFTER MAKING PURCHASE PLEASE DON’T BLAME FOR ANY REASON REGARDING THAT BRAND PRODUCT AS WE ARE UNABLE TO HELP IN THAT BRAND AS PER THAT PARTICULAR BRAND POLICY ALSO THIS IS NOT NECESSARY YOU WILL GET FAULTY PRODUCT FROM THIS BRAND AS ITS VARY MUCH RENOWNED AND WELL KNOW COTTON BRANDS IN MARKET TODAY BUT ABOVE STATED CONDITIONS ARE RARELY POSSIBLE )
2) A Single PIECES ARE NOT RETURNABLE.
3) Products MUST NOT BE CUT or changed or Used, OR ELSE THEY WONT BE APPLICABLE FOR EXCHANGE OR RETURN.
5) VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
6) Stitched Suits, Will NOT BE Exchanged or returned for ANY ISSUES.
7) Incorrect Stitching is NOT OUR RESPONSIBILITY, We ARE NOT Responsible for ANY FAULTs in Stitching Sizes or any issues Please mention all your requirements with orders on the time
8) Catalog Book / HARDCOPIES May Or MAYNOT COME ( Their is No Assurance that Books will be Provided With the Product ) Bagpack if provided by Manufacturers Will Be Provided if are there
9) If You Order via TRANSPORT Option, We DON’T HOLD ANY LIABILITY of the Goods, It is OF Buyer’s OWN LIABILITY.
10) Some of Manufacturers Have Declared No RG Policies for Any Terms In Case of Those Brands Please Ask for The Brands and Products Before Placing Order After Placing Orders and Receiving Goods We Wont Be Able to Help in Any Case in Any manner
11) Above Website Contains Digital Marketing Materials Which Are Provided By Respected Brand Owners Any of Digital Materials Modification and Illigal Use is Strictly Prohibited and Is Punishable if Found Using In Modified or Illegal use
12) We Ship World Wide With Having Tie Ups With Leading Courier And Logistic Companies
13) Drop Shipping Available for Those Who want to Directly Ship Goods from Our Ware Houses
14) Please do Confirm Your Order and Shipments With the Person You Are in Contact With Through Mail WhatsApp Or On Call
15) If You are Oped for Refund of Amount or Adjustments in Orders Please Bare With Us till the Goods are Received and Checked for AS It is form
16) Please Do Communicate With Authorised Person or Talk Person And Company E mail and Company Account for Any Transections We Will Not Be Responsible If You Have Done transection with Any other Person or Fake Agencies or Institutes Who are Using Same Name And Representing " Shiona" Please do Inform Us About It If That Happens With You
The term 'shiona.in' or 'us' or 'we' refers to the owner of the website whose registered office is 505, New shree ram market opp. RKTM Ringroad surat 395002. Our company registration number is CIN NUMBER : U17309GJ2017OPC099122 and surat. The term 'you' refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without shiona India’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"
Website privacy – Update 2018
Shiona is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Shiona India may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/3/2018.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 505, New shree ram market opp. RKTM Ringroad 395002 Surat Gujarat India
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
505, New shree ram market opp. RKTM Ringroad 395002
Surat Gujarat India
Telephone No. +91 9375075869
E-Mail ID : firstname.lastname@example.org
A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury. Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaiming.
Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority.
Website disclaimer covers the following:
• No warranties
• Limitations of liability
• Other parties
• Unenforceable provisions
• This website disclaimer
Website disclaimer – Update 2018
The information contained in this website is for general information purposes only. The information is provided by Shiona and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Shiona India. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Shiona India takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Cancellation & Refund Policy
Merchant business' return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.
Cancellation Policy – Update 2018
Shiona believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 12 hours of placing an order Or Prior Final Order Dispatch. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category Or Special Arrangements , stitched , Custom Stitched Orders.
• No cancellations are entertained for those products that the Shiona marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• Shiona does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made By Deducting the Shipping Costs And Taxes for the orders
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 12 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision
• Customer can ask for refund on the product by paying shipping costs both on wards and outwards for the transit of the goods.
Refund Policy – Update 2018
When you buy our products/services, your purchase is covered by our 10-day Return guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a Order amount refund Diducting Shipping costs both in wards and outwards along with the Taxes also Customer needs to Ship back the items to our R&D Department Office Door Delivery Via courier or any other logistic mode which delivery the goods at Office Door, in such cases Transport or Branch Pickup Return Orders wont Be processed and Entertained for any reason if customer is unable to deliver the goods at office location door delivery. We Deal and Supply On Fabric Products that are selling good and stands for good rapport every Which have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a return, simply contact us with your purchase details within ninety (10) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a return – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Returns are being processed within 21 days period.
Shipping & Delivery Policy
Shipping & Delivery Policy (Products) – Update 2018
For domestic buyers, orders are shipped through registered domestic courier companies and /or Transport Logistic and Carriers and speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Shiona is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 21 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). shiona is in no way responsible for any damage to the order while in transit to the buyer. Payments shiona is proud to use Ebs Payments for fast, easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services) – Update 2018
Delivery of our services will be confirmed on your mail ID as specified during registration Or On Whatsapp Support Where Customer Had Placed Order. For any issues in utilizing our services you may contact our helpdesk on (+91 9375075869)
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the weight of the product,Dimensions,Paking and Special Packings. For multiple products ordered from the same category the programe adds up the weight of all the units ordered and charges a single delivery fee.
However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Pearl Set and Shirts he will pay separate delivery charges for each product. This is because the products are being sourced and shipped from different Dispatch Facilities.
The minimum weight taken into account is 5000 gms (only for documents) for domestic shipments.
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.