Returns, Refunds and Replacements | Shiona India | Shiona.In


Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements

What can I return?

You may request returns for most items you buy from sellers listed on that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Returns policy.

Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Shiona.In.

How to return items?

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with Refund Policy, be issued a refund to your original payment method.

For Prepaid Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Shiona Credit account (as Shiona Pay balance).

For more details, please see our Return Pick up and Self Ship Guidelines

Where can I view status of return?

  1. Locate the item from Your Orders
  2. Select Return/Refund status

When will I get my refund?

Following are the refund processing timelines after the item is received by Amazon or the Seller notifies us of the receipt of the return:

Refund method Refund Time-frame
Shiona Fulfilled orders Seller-Fulfilled orders
Prepaid Bank Payment Orders
Shiona Pay Balance 24 hours
4-7 Business Days 5-12 Business Days
Net Banking (Credited to Bank Account)
Prepaid Online Payment Orders
NEFT to Bank Account 5-7 Business Days 9-12 Business Days
Shiona Pay Balance 24 hours
Paper Cheque 8-21 business days

For more details, please see Refund Policy

Can my order be replaced?

Only eligible items and few Seller Fulfilled items can be replaced.

If the item you ordered arrived in a physically damaged or defective condition (Except the Brands Which Have No Return Policies or the Goods Classified as No Return or Exchange) or is different from their description on the product detail page it will be eligible for a replacement, provided the exact item is available with the same manufacturer.

For more details, please see Replacement Policy.